At SUNCOMM, we are committed to providing exceptional customer satisfaction through reliable and transparent after-sales support. Our policy ensures that every customer receives prompt assistance and resolution for any product-related concerns.
Warranty Coverage:
All products purchased from us come with a standard 12-month warranty against manufacturing defects. This covers repairs, replacements, or refunds (at our discretion) for eligible claims. Accessories and consumables are excluded unless specified otherwise.
Return & Refund Process:
If unsatisfied, customers may return unused products within 7 days of delivery for a full refund (excluding shipping costs). Returns must include original packaging and proof of purchase. Refunds are processed within 3 business days upon receipt.
Technical Support:
Our 24/7 support team (via email/phone/live chat) addresses installation, operation, or troubleshooting queries. For hardware issues, we offer remote diagnostics or arrange on-site assistance (where applicable) within 6 hours of notification.
Replacement Guarantee:
Defective items are replaced with identical or equivalent models at no extra cost. Customers must report issues within 3 days of detection and cooperate with our team for verification.
Exclusions:
Damage from misuse, unauthorized repairs, or natural wear is not covered. Modifications to products void warranties.
Contact Information:
For inquiries, email [mailto:info@suncomm.com] or call [+86-0755-23442229]. Our goal is to resolve issues within 1 business days, ensuring minimal disruption to your experience.
At SUNCOMM, your satisfaction drives our service. Trust us to uphold quality and reliability long after your purchase.
